Shipping + Returns
PLEASE EXPECT SHIPPING DELAYS WITH CURRENT COVID-19 CRISIS. SHIPMENTS ARE BEING DELAYED, THIS IS UNFORTUNATELY OUT OF OUR CONTROL.
PACKING/PREPARING YOUR ORDER
Once you have made your order, it may take up to 7+ business days to be packed and sent through. We use only AusPost to send out parcels.
Light Shipping - $8.50
Heavy Shipping - $12
Extra Heavy - $18
FREE SHIPPING - OVER $150
Standard Light | up to 0.5kg - $12
Standard | 0.5 - 1kg - $18
Heavy | 1kg - 5kg - $25
FREE SHIPPING OVER $180 AUD
Standard Light | up to 0.5kg - $18
Standard | 0.5 - 1kg - $24
Heavy | 1kg - 5kg - $34
FREE SHIPPING OVER $250 AUD
Once shipped it may take:
Standard Shipping: Up to 20+ BUSINESS days - this depends on customs or any delays once the parcel leaves our premises.
Full Refunds/Store Credit will only be offered for any mislabeling of a crystal or product OR if approved by Sister + Stone. If a product has arrived with damages or if you have any concerns please email us at email@example.com or DM us on insta! Please send through an image of the damages.
Crystals are natural gems and can be fragile. Fractures and small inclusions may occur due to shipping and handling. Items are sold as is. If you have any concerns or further questions, email us at firstname.lastname@example.org
Crystals should not replace any treatments - please only use them in conjunction with medical treatments and not in replacement of any. Please seek further information from your GP in regards to any medical issues.