Shipping + Returns

PLEASE EXPECT SHIPPING DELAYS WITH CURRENT COVID-19 CRISIS. SHIPMENTS ARE BEING DELAYED, THIS IS UNFORTUNATELY OUT OF OUR CONTROL.

SHIPPING

Australia
Your items will be processed and shipping within 4 business days of making your order.

Once shipped it may take:

Standard Shipping: Up to 5 business days
Express Shipping: Within 2-4 business days

Overseas:
Your items will be processed and shipping within 4 business days of making your order.

Once shipped it may take:

Standard Shipping: Up to 20 days this depends on customs or any delays once the parcel leaves our premises.

REFUNDS

Full Refunds/Store Credit will only be offered for any mislabeling of a crystal or product OR if approved by Sister + Stone. If a product has arrived with damages or if you have any concerns please email us at hello@sisterandstone.com.au or DM us on insta! Please send through an image of the damages.

 

MORE INFO

Crystals are natural gems and can be fragile. Fractures and small inclusions may occur due to shipping and handling. Items are sold as is. If you have any concerns or further questions, email us at hello@sisterandstone.com.au