Shipping & Returns

PACKING/PREPARING YOUR ORDER

Once you have made your order, it will take anywhere between 2-7 business days to be packed and sent through using AusPost.

In some cases there MAY be delays. I am a one woman show.

IF ORDERING FOR A PRESENT - PLEASE order in advance given the above as well as COVID-19 postal delays.

AUSTRALIA

Shipping ranges from $8.50
Heavy Shipping - $12
Extra Heavy - $18

FREE SHIPPING - OVER $150

NEW ZEALAND

Standard Light | up to 0.5kg - $12
Standard | 0.5 - 1kg - $18
Heavy | 1kg - 5kg - $25

FREE SHIPPING OVER $200 AUD

USA

Standard Light | up to 0.5kg - $20
Standard | 0.5 - 1kg - $26
Heavy | 1kg - 5kg - $36

FREE SHIPPING OVER $250 AUD

INTERNATIONAL

Standard Light | up to 0.5kg - $20
Standard | 0.5 - 1kg - $26
Heavy | 1kg - 5kg - $40

FREE SHIPPING OVER $350 AUD

Once shipped it may take:

International Shipping: Up to 20+ BUSINESS days - this depends on customs or any delays once the parcel leaves our premises.

REFUNDS

Full Refunds/Store Credit will only be offered for any mislabeling of a crystal or product OR if approved by Sister + Stone. If a product has arrived with damages or if you have any concerns please email us at hello@sisterandstone.com.au or DM us on insta! Please send through an image of the damages. 

• Refunds are not given for any change of mind. Please make orders will full knowledge of delivery time periods

 

MORE INFO

Crystals are natural gems and can be fragile. Fractures and small inclusions may occur due to shipping and handling. Items are sold as is. If you have any concerns or further questions, email us at hello@sisterandstone.com.au

DISCLAIMER

Crystals should not replace any treatments - please only use them in conjunction with medical treatments and not in replacement of any. Please seek further information from your GP in regards to any medical issues.